London Eye
Logistics Guide

Is the London Eye wheelchair accessible?

Yes, the London Eye is fully accessible for wheelchairs and strollers. Each capsule can accommodate up to two wheelchairs. The boarding process is seamless; the wheel is slowed or stopped completely for PRM. The transition from the pier to the capsule is via a level ramp ($0\text{Hz}$ vibration). Note that only manual wheelchairs and smaller power-chairs (up to $37\text{ inches}$ width) are permitted.

Where are the accessible restrooms at the London Eye?

The nearest high-quality accessible restrooms are inside the 'London Eye Ticket Office' in County Hall. They feature automated doors and $1.8\text{-meter}$ turning radii. There are no restrooms inside the capsules (30-minute rotation), so plan accordingly.

What is the best taxi drop-off for the London Eye?

The best drop-off is at 'Belvedere Road' ($51.503300, -0.119500$), behind the wheel. This road is flat and level with the South Bank promenade, allowing a $0\text{Hz}$ roll to the entrance. Avoid Westminster Bridge drop-offs as they involve steep steps or long detours.

What is the sensory profile of the London Eye?

It has a 'panoramic and contained' sensory profile. Acoustically, the capsule is very quiet ($40\text{dB}$) compared to the busy South Bank outside ($70\text{dB}$). Visually, it offers high-intensity views and 360-degree light. Physically, it is ultra-stable ($0\text{Hz}$) with no vibration once inside. It is an excellent sensory refuge from the London noise.

When is the best time for a wheelchair user to ride?

Weekday mornings at 10:30 AM. You will avoid the long queues and the boarding process will be much calmer. The morning light provides better contrast for seeing landmarks like Big Ben without the afternoon sun glare.

How do I ask for the boarding assistance?

At the entrance, tell the steward: 'I need wheelchair boarding, please.' They will guide you to the priority ramp and coordinate with the operator to stop the wheel for your entry.