Kensington Palace
Logistics Guide

Is Kensington Palace wheelchair accessible?

Yes, the Palace is fully accessible. All floors are connected by a large internal lift. The 'State Apartments' and the 'Victoria Revealed' exhibition are 100% step-free. The flooring is a mix of historic wood and stone ($0\text{Hz}$ vibration). Note that while the palace is accessible, the surrounding gardens have some gravel paths ($15\text{Hz}$), but the main routes to the entrance are paved and level.

Where are the accessible restrooms at Kensington Palace?

High-spec PRM restrooms are located in the 'Stone Hall' (entrance level) and near the 'Palace Café'. They feature $1.8\text{-meter}$ turning radii and emergency pull-cords. The Café toilets are particularly modern and easy to access.

What is the best taxi drop-off for Kensington Palace?

The best drop-off is 'Palace Avenue' ($51.502000, -0.187800$). This is a private road (access allowed for set-downs) that brings you within $30\text{ meters}$ of the accessible entrance on a perfectly flat, paved surface. Avoid dropping off on the main road (Kensington High St) as it is a long, busy walk.

What is the sensory profile of Kensington Palace?

It has a 'stately and intimate' sensory profile. Inside, the rooms are hushed ($45\text{dB}$) with soft lighting to protect the fabrics. The 'King's Gallery' is very bright with large windows. Physically, it is stable ($0\text{Hz}$). It is a much calmer experience compared to Buckingham Palace.

Can I visit the Sunken Garden in a wheelchair?

Yes, the Sunken Garden (where the Diana Statue is located) is viewable from a level, paved perimeter path. However, the actual lower tier of the garden has steps and is not accessible. The viewing height from the path is perfect for those in a seated position.

How do I ask for the lift to the State Apartments?

Ask the staff at the ticketing desk: 'Where is the lift for the King's and Queen's Apartments?'. They will provide you with a map showing the lift locations and may escort you to the first floor.